Shipping Policy for Regal Gemer

Effective Date: January 17, 2025

At Regal Gemer, we strive to deliver your fine gemstone jewelry and accessories in a timely and efficient manner. Below, you’ll find our detailed shipping policy, which outlines our shipping methods, processing times, and related information. By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Processing

  • Processing Time: After your order is placed, we typically process it within 1-3 business days. Please note that orders placed on weekends or holidays may experience slight delays.

  • Business Days: Our business days are Monday through Friday, excluding national holidays. Orders placed on weekends or public holidays will be processed the following business day.

2. Shipping Methods

We offer various shipping options based on your location and the urgency of delivery. The available shipping methods will be presented during the checkout process, including:

  • Standard Shipping: Estimated delivery time of 5-7 business days (excluding weekends and holidays).

  • Expedited Shipping: Estimated delivery time of 2-3 business days.

  • Overnight Shipping: Available for next-business-day delivery in some regions, subject to availability and cutoff times.

Shipping costs are calculated based on your location, shipping method selected, and the weight of your order. These charges will be displayed during the checkout process before you complete your purchase.

3. Shipping Costs

  • Domestic Orders: Shipping costs within the United States vary based on the selected shipping method and delivery location. You can view the shipping options and costs at checkout before completing your order.

  • Free Shipping: From time to time, we may offer free standard shipping for orders above a certain amount. Be sure to check our website or promotional emails for the latest offers.

  • International Shipping: At this time, we only ship within the United States. We do not offer international shipping.

4. Shipping Address

It is your responsibility to provide a correct and complete shipping address at checkout. Please double-check your address for accuracy to avoid any shipping delays. Regal Gemer is not liable for shipping delays or losses resulting from incorrect or incomplete shipping information provided by the customer.

5. Order Tracking

Once your order has been processed and shipped, you will receive an email with a tracking number and a link to track your order’s status. You can use this information to monitor the progress of your shipment.

Please note that tracking information may take up to 24 hours to be updated in the carrier’s system.

6. Shipping Delays

While we make every effort to ship your order in a timely manner, please be aware that shipping carriers may experience delays due to factors beyond our control, such as weather conditions, holidays, or other unforeseen circumstances. We are not responsible for any delays that occur during transit.

If you experience an unusual delay or have concerns about your shipment, feel free to contact us, and we will assist you in tracking your order.

7. Damaged or Lost Shipments

If your package is damaged or lost in transit, please contact us immediately at info@regalgemer.com. We will assist you in filing a claim with the carrier and work with you to resolve the issue as quickly as possible.

  • Damaged Items: If you receive a damaged item, please contact us within 7 days of receiving the shipment to initiate a return, exchange, or refund.

  • Lost Items: If your order is marked as delivered but you have not received it, please contact us within 7 days for assistance. We will help you investigate the issue with the carrier.

8. Order Modifications and Cancellations

Once an order is placed, we strive to process it as quickly as possible. If you need to modify or cancel your order before it ships, please contact us immediately at info@regalgemer.com. While we will make every effort to accommodate changes, we cannot guarantee modifications or cancellations once an order has been shipped.

9. Shipping to P.O. Boxes

We can ship to P.O. Box addresses, but please be aware that some carriers may not offer overnight or expedited shipping to P.O. Boxes. Shipping times for P.O. Box deliveries may be longer.

10. Shipping Restrictions

Please note the following shipping restrictions:

  • Shipping Limitations: At this time, we only ship to locations within the United States. We do not offer international shipping.

  • Delivery Area: We are unable to deliver to some rural or remote areas. If your address is outside our delivery zone, we will notify you and assist you with finding an alternative shipping address if necessary.

11. Changes to Shipping Policy

We reserve the right to modify or update this shipping policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about our shipping policy, or if you need assistance with your order, please do not hesitate to contact us: