Sales Policy for Regal Gemer

Effective Date: January 17, 2025

Thank you for choosing Regal Gemer for your fine gemstone jewelry needs. Our goal is to provide you with the highest quality products and exceptional customer service. By shopping with us, you agree to our Sales Policy outlined below. Please review this policy to understand our terms and conditions regarding purchases, payments, pricing, and more.

1. Order Acceptance

All orders placed with Regal Gemer are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, for reasons including but not limited to:

  • Errors in pricing or product descriptions
  • Limited stock availability
  • Payment processing issues
  • Suspicion of fraud or unauthorized transactions

Once your order has been successfully placed and processed, you will receive an order confirmation email with details of your purchase.

2. Pricing

  • Price Accuracy: We strive to ensure that all prices on our website are accurate. However, in the event of a pricing error, we reserve the right to correct the price and notify the customer before processing the order. If the corrected price is higher than the originally listed price, the customer will be given the option to cancel the order.
  • Sales and Promotions: From time to time, we may offer special sales or promotional offers. These promotions are subject to specific terms and conditions and may be limited to certain items, categories, or periods.
  • Currency: All prices on our website are listed in US Dollars (USD), unless otherwise specified.

3. Payment

We accept the following payment methods:

  • Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: We also accept PayPal for secure and convenient payments.
  • Other Methods: Additional payment options may be available and will be clearly listed at checkout.

Your payment will be processed securely, and we do not store any payment details on our website. We use third-party payment processors who comply with industry standards for security and privacy.

4. Sales Tax

Sales tax is applicable to orders shipped within the United States and will be calculated based on the shipping address provided during checkout. The applicable tax will be displayed at checkout before finalizing your purchase.

5. Order Processing and Shipping

  • Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays may experience delays.
  • Shipping Methods: We offer various shipping methods, including standard and expedited shipping, depending on the delivery time frame and location.
  • Shipping Costs: Shipping charges are calculated during checkout based on your selected shipping method and delivery location. Free shipping offers may apply during special promotions.
  • International Orders: At this time, we only ship to the United States. We do not currently offer international shipping.

6. Order Modifications and Cancellations

Once an order is placed and confirmed, it is processed quickly to ensure prompt shipment. If you need to modify or cancel your order, please contact us immediately at info@regalgemer.com or call us at (503) 837-0218. While we will make every effort to accommodate changes, orders that have already been processed or shipped may not be able to be modified or canceled.

7. Backordered and Out-of-Stock Items

If an item is out of stock or backordered, we will notify you as soon as possible. In some cases, we may offer a similar product, or you may be given the option to wait for the product to come back in stock. If you prefer not to wait, you may choose to cancel your order for a full refund.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will provide a full refund or send a replacement at no extra charge. Please keep the original packaging and include photos of the damage when you contact us for quicker resolution.

9. Returns and Exchanges

For more details on returns and exchanges, please refer to our Refund and Return Policy. Items that meet our return criteria can be exchanged or refunded as per the terms outlined in the policy.

10. Customer Satisfaction

At Regal Gemer, customer satisfaction is our top priority. If you have any questions, concerns, or feedback, we encourage you to reach out to our customer service team. We are always here to assist you and ensure that your shopping experience with us is exceptional.

11. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. All changes will be reflected on this page with an updated effective date. Please review this policy periodically to stay informed about any updates.

12. Contact Us

If you have any questions about this Sales Policy or need assistance with your purchase, please contact us: